SWCTC

Frequently asked questions

• Q. Is the South Washington County Telecommunications Commission a cable company?
  A. We are a separate entity and we are not a cable company. See About SWCTC
• Q: Who is the South Washington County Telecommunications Commission (SWCTC)?
  A. The South Washington County Telecommunications Commission is the franchising authority for South Washington County and an advocate for subscribers.
• Q. Who are the cable companies in South Washington County?
  A. Presently, Comcast is the only cable company serving South Washington County.
• Q. Why does the SWCTC allow Comcast to have a monopoly?
  A. The Franchise is non-exclusive and the Commission has the authority to enter into additional franchises with competitors to Comcast. There are no requests pending before the SWCTC.
• Q. Why doesn't the Commission make Comcast lower its rates?
  A. The SWCTC can not control cable rates. Its only regulatory authority lies in auditing the rate for the lowest tier of basic cable service and equipment to determine if the Company falls within the Federal Communications Commission guidelines.
• Q. I would like Comcast to offer different channels, can you help me?
  A. The SWCTC can not dictate and has no control over programming and which channels are added or deleted from your service. It can only recommend to the Company based on feedback from subscribers.
• Q. How do I contact Comcast?
  A. The customer service number for Comcast is 651-222-3333
• Q: What if I have a complaint?
  A: The SWCTC is an advocate for cable subscribers. The Commission Office will assist subscribers to resolve disputes arising between subscribers and the cable company. Commission staff will file a formal complaint form on your behalf for a problem you have been unable to resolve after reasonable attempts.
• Q: Can I submit a tape to play on your access stations?
  A: Only residents of the South Washington County area can submit programming to be played on Community Access Channel 14. (link to Channel 14 page)
• Q. Where can I see my city meetings?
  A. City Council and Commission meetings can be seen live on Government Access Channel 16 and replayed.
• Q. Can I advertise on your Channels?
  A. We will put Bulletin Board messages on the air for non-profit groups and community messages.
• Q. Can I use the SWC-TV studio and on-location equipment to create my own TV show?
  A. SWC-TV equipment can only be used by staff.
• Q. Do you offer any television production classes?
  A. SWC-TV does not offer classes for the public.